Are you looking for a place to get all your pet essentials under one roof? In that case, Pet Supplies Plus is an excellent store to explore. Pet Supplies Plus has one aim: to make pet products easily accessible.
With more than 675 stores in 41 states, this venture offers a wide variety of hard goods, natural goods, and pet services.
In addition, the Pet Supplies Plus return policy is also pretty simple. Want to know more details? Continue reading!
Pet Supplies Plus Return Policy Overview
Pet Supplies Plus is a pet supply chain with over 675 locations in the United States. The return policy varies by location due to franchising.
However, some rules apply to all locations. Take a look!
- Returns are typically accepted within 30 days of the original purchase.
- For your items to be eligible for a return, they must be unused and in the same condition that you received them.
- Most items, like perishable goods such as food, are not eligible for return. The same is the case with gift cards.
- You must have a proof of purchase to complete a return.
Return Process
According to the Pet Supplies Plus return policy, you can return your goods in-store and online.
In-Store Returns
For in-store returns, do the following.
- Select a store location near your place for easy return.
- Visit the store with all returned items in their original condition.
- Get to the return and exchange counter to present your items.
- Make sure that you have an original receipt to present. For the safe side, also take your original ID with you.
- Finally, allow the customer representative to review your items before confirming a refund.
- You may receive your refund within a few days in your account.
Online Returns
Online returns are simple.
- Mail your products to the address provided on the official website. This address may vary depending on your location.
- You will have to pay your shipping cost yourself, which is non-refundable.
- Once the company receives your goods, they will confirm the refund.
- It may take two to three days to get your money back.
- If your item is worth over $75, you may consider using a trackable shipping service or purchasing shipping insurance to be on the safe side.
Returning Items Without a Receipt
While Pet Supply Plus is very strict regarding having an original receipt when returning items, you may sometimes get some relief. If you do not have an original receipt, you may be asked to show other proofs of purchases, such as your debit card or loyalty account number.
You may also be asked to present a valid ID card in a few situations.
Payment Method and Refunds
If a receipt is provided, refunds are processed back to the original payment method.
If you’re a Preferred Pet Club member, you may still get a full refund if you lost or threw away your receipt. If you’re not a Preferred Pet Club member, you may receive store credit instead of a cash or credit refund.
You can always get in touch with a customer representative to know the correct way to get your refund. In the worst-case scenario, you can meet a store manager in person and discuss the possibilities in detail.
Items Not Eligible for Return
Here are some more facts to know about the return policy.
- If the receipt is provided, items like toys, collars, leashes, pet beds, and clothing can be returned without tags.
- Most Pet Supplies Plus locations accept returns with a valid receipt, even if the product is opened or partially used.
- Some locations may only offer exchanges on opened food items like kibble and treats.
- Many stores don’t accept returns on perishable items.
Tips for a Smooth Return Experience
We understand that returning or exchanging items can be a huge hassle at times. Moreover, it can be pretty disappointing if you fail to get an expected return or exchange, leading to a waste of money.
Need some tips for a seamless return experience? Take a look at a few tips.
- Make sure that you go through the return policy in detail to avoid any misunderstandings later.
- For in-store returns, visit a location outside the rush hours. This way, you can get hold of a representative quickly.
- Make sure to keep your receipts for all purchases with you. Only discard them after you have finally decided not to return the items.
- Not all stores offer the same return policy, so contact your local store for accurate information. Do this beforehand to avoid waste of time.
- Ensure that all items that you wish to return are in their original state. If they are not, your refund may get canceled or delayed.
- Contact the local store directly if you need a return or exchange for an online purchase. You can get in touch with a team member to find the best way out.
Conclusion
Pet Supplies Plus is an excellent platform to get all the essential goodies and self-service wash for your pet. In addition, it also has a customer-friendly return policy.
However, you must always read the policy before buying anything from the store. This is a great strategy to avoid any disappointment. If you have used a Pet Supplies Plus discount code on your purchase, contact customer support service to find out whether you can get a refund for the coupon as well.
Also, if you wish to return an item, keep its receipt and original packaging safe. Make sure that it is in its original condition so you can return it and get your refund without any hassle.
