Whether you need new clothes, bags, or even bedding for your room, Tillys is one store to shop from. You can access branded stuff from here and buy locally-made items. However, is Tillys legit, or is another store scamming its customers? Does it offer good value for money?
Let’s explore our Tilly’s review below to find out more.
Tillys’ Background
As one of the leading retailers specializing in casual wear, accessories, and footwear for the whole family, Tillys has quickly gained a massive positive reputation. Based in California, Tillys has around 250 stores across 33 states.
But Tillys wasn’t made in a day. The store was founded in 1982 by Hezy Shaked and Tilly Levine. It was initially a single store in Southern California. While Tilly Levine was the namesake of the company, both founders played major roles in shaping the presence of the brand.
Within a few years of its inception, Tillys grew from a small store into a big retail chain. The expansion was quite rapid, especially between the 1990s and 2000s. The company’s main aim was to target young people interested in the latest skate and surf culture.
This helped Tillys differentiate itself from other retailers. It focused on one single niche, offering a wide range of brands that are popular among skaters and surfers. It also helped people find clothes and accessories that may resonate with their streetwear style.
Tillys became successful, and in 2012, it became a publicly traded company. The company was listed on the New York Stock Exchange under the TLYS ticker.
This move allowed the company to expand its operations and presence further throughout the U.S.
Today, Tillys has both a physical and digital presence. It operates hundreds of stores across the country and has a robust online presence through its website and application.
The company has a mix of both third-party brands and some privately owned and developed products. When shopping at Tillys, you will feel spoiled for choice with a large variety of products available. What’s more, it has excellent customer support service to guide you as required.
Tilly’s Sizing and Product Quality
When it comes to Tilly’s sizing, you must know that since it stocks multiple brands, there isn’t a uniform size available for each.
Generally, the company follows standard U.S. sizing for children, men, and women’s clothing. So, the store can help you find men’s clothes in sizes ranging from X.S. to XXL. Women’s and kids’ clothing is often available in sizes from X.S. to XL.
Although the sizing at Tillys stays true to the product, you must always wear the clothing bought from the store to confirm the fit properly.
Similarly, Tillys’ footwear usually belongs to top brands like Nike and Adidas. The sizes of shoes under these labels are usually always consistent, making it easy for you to pick yourself a pair or two. You can also get your hands on half sizes as per the brand.
Most accessories at Tilly include hats, belts, and socks. They are available in standard sizes but are prone to adjustments.
It is perfect to conclude that Tillys doesn’t disappoint anyone. Even if you have a big body shape or are petite, Tillys is an ideal store to find some great gems.
But how about the quality? Is Tilly’s products worth your time and money?
As discussed earlier, Tillys stocks both third-party and in-house brands. Most third-party brands belong to the luxury category and are of high quality in their prices.
The in-house brands at Tillys are much more affordable and of pleasant quality. You can’t tag their offerings as luxurious. However, they are good enough to wear them often without losing their durability.
Tillys has a large variety of top brands for footwear. That’s why most shoes available are high-performing with extended longevity.
So, whether you get your hands on a shirt, pants, or a pair of new sneakers, read the size chart online to see if the fit is perfect. When shopping at the store, just put on the clothing or accessories to try before buying it.
Shipping and Delivery Issues
Tilly faces shipping and delivery concerns now and then. However, before we address them, let’s look at the policies.
Tilly’s Shipping
Although limited to a certain duration, Tillys currently offers free shipping on orders above $59. However, if your order is large or large, you may be charged extra for oversized shipping.
Tillys uses multiple methods to deliver your order to you. However, each method takes a certain period to accomplish, which is why their charges vary.
For instance, it usually charges a shipping rate of $7.95, $10.95, $15.95, and $21.95 for orders up to $59, shipped via economy, ground, FedEx 2Day, and FedEx Overnight methods, respectively.
Similarly, the orders above the minimum amount of $59 are shipped freely under the economy class but are charged higher in the other categories. You can read the shipping policy in detail to know all about it.
Tillys allows you to track your order online through the Track My Order feature. Alternatively, you can get direct assistance by contacting the team through email, Live chat, or at 866-484-5597.
While Tillys offers smooth shipping within the USA, it doesn’t deliver orders internationally. This is a huge bummer in its policy.
Tilly’s Return Policy
Similar to its shipping policy, Tilly’s return policy is straightforward. Most packages can easily be returned or exchanged within 30 days from the day of their purchase.
However, for returns to happen smoothly, you must have the original receipts for the goods you bought. In addition, all items must be in their original condition, packages, and with tags attached.
You must know that shopping charges are non-refundable. This is a common policy followed by retail stores globally, so Tillys is no different to have it.
However, the major concern regarding Tilly’s return policy is that it doesn’t offer exchanges for your online purchases. You have no choice but to return your item(s) and then place a new order. Alternatively, you will have to visit your local Tillys store to make an exchange possible.
But what if you don’t have an original receipt available? In that case, you must contact the customer support department and present other types of proof, such as the card you used to pay for the order.
Tilly’s Customer Reviews
Unfortunately, while Tilly’s popularity is on the rise, there are some Tilly’s complaints by customers on various forums now and then.
Tillys has a low rating on Trustpilot, with 79% of customers dissatisfied and only 15% satisfied.
Sadly, the company has a high number of negative reviews, with many customers reporting poor customer service and shipping issues.
Some customers have reported positive experiences as well, but these are vastly outnumbered by generally dissatisfied reviews.
For instance, Tillys has been accused of lying to customers about their shipping practices and policies. Similarly, many customers have disapproved of the customer service being offered to them.
We have collected top customer concerns shared on popular platforms online. Take a look at what Tillys fails to achieve.
Customer Service Concerns
You can contact Tillys’ customer service team through multiple methods. However, many complaints about the company’s customer service department have raised eyebrows.
Many customers have reported difficulty getting help from Tillys’ customer service team, including long wait times and unhelpful representatives.
Some have also reported being unable to change their shipping address or cancel their orders.
Tillys has been criticized for its poor customer service, which includes unhelpful representatives and long wait times.
Customers have reported having to call customer service multiple times to resolve issues, with some being transferred to multiple representatives. Manager-level customer service representatives have been reported to be unhelpful and unresponsive.
Tips for Safe Shopping
Tillys is a reputable brand. However, like most big retail stores, this one also has some flaws. If you want to make your shopping experience at Tillys smooth and effortless, here are some fruitful tips to follow.
- Customers are advised to be cautious when shopping at Tillys due to the company’s poor reputation and numerous negative reviews. Make sure that you take different aspects, such as sizing and quality of products, seriously when shopping at the store. It is better to visit a physical store than to shop online on Tilly’s website.
- It is recommended to read reviews from multiple sources before making a purchase. This way, you can know what customers like you to think about the store, a brand, or a product in particular.
- Use Tilly’s coupons and promo codes to get discounts at Tillys.
- As a responsible customer, you should be aware of the company’s return and exchange policies before making a purchase. Go through them in detail and ask relevant queries from the team to avoid misconceptions.
- To be on the safe side, it is recommended to use a secure payment method, such as a credit card, to protect against potential scams.
- Make sure that you are wary of any company that charges extra for “priority processing” or other services that may not be legitimate.
- Shop during sales at Tillys, but only after you are satisfied with the quality of the products on display. At times, Tillys put low-quality items at reduced rates in sale events.
Final Verdict: Is Tillys Legit?
Yes, Tillys is legit. There is no doubt about that. The company has a rich history and is trusted by many brands to stock their goods at Tillys. However, this aspect doesn’t take away from the fact that Tillys customer service is pretty weak.
After reading hundreds of negative online comments, it has become clear that the retail giant needs to focus on curating solid customer support for its customers. This can be achieved through training and consistent improvement in this area.
Also, the brand should work towards making Tilly’s shipping and exchange policy less stringent and more flexible. This move can help gain long-term, satisfied customers.
