Overstock is a popular store loved for its extensive range of products. From jewelry to clothes and rugs to furniture, you can easily find all your favorite items under one roof. However, the same statistics show that only 13% of shoppers use Overstock, and 10% are loyal to the brand. This makes us wonder, “Is Overstock legit, or does the brand only know how to create hype among customers?”
Let’s explore this in detail.
Overstock’s Background
Launched in 1999, Overstock is the creation of Patrick M. Byrne, who is an American businessman. The store became an early adopter of e-commerce, which helped capitalize on the growing trend of online shopping.
Overstock started off its journey with one goal—to sell merchandise at affordable prices. It gained popularity for this very reason. The store has been offering exceptional discounts on various brand-name goods.
The company faced many competitions throughout its growth journey, including Amazon and Walmart.
In 2019, Byrne resigned as CEO of Overstock after he faced a series of public and controversial comments about his involvement with government investigations. But despite all of this, Overstock continues to be a famous retailer in the home goods business.
Soon, Jonathan E. Johnson took over as the CEO, and just recently, he was replaced by David Nielsen.
In 2014, Overstock made the headlines with its adoption of Blockchain technology, becoming the first retailer to accept Bitcoin as a mode of payment.
Today, the company’s headquarters are in Midvale, Utah, near Salt Lake City. It continues to offer luxury items at discounted prices. Plus, it has made certain strategic changes to enhance its relevance among its customers.
Overstock’s Product Range and Quality
Over the years, Overstock has expanded its product range quite a lot. If you visit the website today, you will find its current product range heavily focused on home goods.
Here are some of the most popular products that you may find at Overstock.
- Furniture: You can find a wide selection of furniture for both indoor and outdoor use. The store has sofas, dining tables, bedroom sets, and many more things.
- Home Décor: This category often includes rugs, lighting, wall art, curtains, and other unique decorative items.
- Bedding & Bath: Overstock has mattresses, bed linens, comforters, pillows, towels, and similar accessories in this category.
- Kitchen & Dining: Are you looking for cookware, tableware, and kitchen appliances? Overstock has all of these under this category.
- Home Improvement: You can shop at Overstock for tools, hardware, lighting fixtures, and relevant home improvement supplies.
- Other Categories: The popular retail store also stocks things like electronics, jewelry, apparel, and beauty products. However, these products are available in a limited quantity.
The platform is also easy to navigate, allowing you to explore your desired product category in detail.
Since Overstock sells some high-end brands and a few budget-friendly items, the quality of products varies depending on the brand they belong to and also their price points. So, you will find a mix of high-quality and mediocre-quality products, as per your preference.
That said, the store doesn’t sell broken or used goods. It takes your investment very seriously, meaning you won’t waste your money shopping at Overstock.
If you do get a low-quality product, you can always contact the customer support team at Overstock for an exchange or replacement.
Additionally, Overstock also allows you to price match. For instance, if a product bought from Overstock is priced at a higher rate than in a competitive store, you can get a refund on the price difference. However, you will have to make sure that the products matched are similar.
Overstock’s Shipping and Delivery Policies
Overstock’s shipping and delivery policies are simple. All U.S. orders that are worth over $49.99 receive free shipping.
Orders that are under $50.00 have a shipping fee of $6.99 for standard shipping within the USA. You must check shipping fees to Alaska, Hawaii, and international orders, as they may vary.
If you opt for a standard shipping method, it may take 1-2 business days to receive your order.
Overstock also delivers products to Canada. It charges $9.99 CA flat-rate shipping for orders under $60 CA. However, all orders over $60 CA don’t have any shipping charges.
Shipping and Delivery Concerns
While Overstock makes sure to mitigate any concern regarding its shipping and delivery, some customers often come forward with complaints.
For instance, as per a few customers, orders from Overstock are often delayed. Some have also faced issues tracking their orders to know their whereabouts.
Some customers even received damaged goods from Overstock due to poor shipping methods.
Take a look at these reviews online.
However, among them, many buyers have always had a positive experience with Overstock regarding its shipping. As per some online reviews, customers have appreciated Overstock for delivering their goods on time and offering excellent customer support as required.
Overstock’s Return Policy
As per Overstock’s return policy, you can return an item within 30 days of its delivery. However, you will have to ensure the returned product is in its original state and has all the tags attached.
You won’t be charged a shipping fee for returns if a product arrives damaged at your doorstep. However, if a product doesn’t fit your liking and you wish to return it, you will have to bear the shipping charges yourself.
The return procedure is fairly simple, and many customers appreciate it.
Simply log into your account to complete a return initiation form to receive your shipping label. Go through the return instructions as well for a smooth experience.
Customer Service at Overstock
The customer care at Overstock is pretty professional. You can contact the team to get your order’s status or write a review. There is also a separate section on frequently asked questions on the website to find answers to your common queries.
You can also contact the team directly at 1-800-843-2446 from Monday-Friday at 8:00 am-12:00 am EST. The team is also available on Saturdays and Sundays at 9:00 am-9:00 pm EST.
However, despite the channels available, some customers have mixed reviews about this department.
Some have praised the immediate response of the customer support team. However, many have complained about ineffective conversations with the support team.
Tips for Safe Shopping at Overstock
If you want to ensure that your shopping experience with Overstock goes smoothly, here are some tips to practice.
- Read the return policy in detail so you don’t have trouble returning your items.
- Ensure you apply all your Overstock coupons at the checkout to get your desired discounts. However, ensure to read the terms and conditions to avoid any issues.
- Always contact a customer representative when required. Allow them to guide you well before you take your next move.
- If you plan to return an item, ensure that it isn’t used. Keep the receipts safe as soon as your order arrives at your home.
- Read customer reviews online before buying a product from Overstock. This way, you won’t get yourself in a complicated situation.
Overstock Vs. Top Competitors
Overstock has been in this business for a long time. This is why the company has many popular competitors that give the venture some hard time now and then. Here is a list of competitors that follow the same business model as Overstock.
- Wayfair is a huge Overstock competitor, especially in the home furnishing sector. Although Overstock has a higher conversion rate, it still finds it difficult to beat Wayfair in its online traffic.
- Amazon is a retail giant and beats Overstock any day when it comes to sales. However, Overstock is a clear winner here for niche buyers focused specifically on home products. For most, Amazon is a very huge marketplace that fails to offer them specific goods.
- Ikea is also a tough competitor. Although Overstock has built its reputation, Ikea is loved by many. However, it is hard to find budget-friendly products at Ikea.
These three big companies are a favorite of many. However, Overstock has established itself as a trustworthy store for home furnishing, making it a reliable and affordable option for buying home goods on a budget.
Overstock must work on its customer support and overall shipping concerns to build a solid returning customer base.
Conclusion
Thinking of going on an online shopping expedition but not sure if Overstock is legit? Well, now you have the answer. The retail company is legit and offers an easy shipping and return policy.
However, some customers have faced problems with delayed and damaged products. To avoid these problems, ensure to contact a customer representative and get answers to your concerns as soon as possible. You must also read online customer reviews to keep safe from bad experiences.
Good luck with shopping at Overstock!
