As a brand, Boscovs is a popular home for essentials such as clothes, shoes, accessories, handbags, and more. Most importantly, it is known to charge adorable prices for most of the items. However, is Boscovs legit?
Despite being a successful running business, Boscovs faces its fair share of problems. Many people claim its online delivery is slow, while others have found it difficult to use Boscovs credit card.
Let’s find out if all these complaints are true.
History of Boscovs
Boscovs is one of the USA’s biggest family-owned department stores. Although it remains private, Boscovs sales easily exceed $1 billion, allowing it to prosper faster than its competitors.
With more than 50 stores in the USA, Boscovs has no plan of slowing down anytime soon. However, this success wasn’t achieved in a day.
The store was founded in 1918 in Reading by a Russian immigrant, Solomon Boscov. After four years of selling household goods to the Pennsylvania Dutch farm community in Berks and Lancaster County, the management of Boscovs was passed to son Albert in 1969.
Albert became the main man behind Boscovs. He continued to spread the company in neighboring states to expand its reach to the maximum number of people.
Albert retired in 2006, but before that, he passed his position on to his nephew Kenneth Lakin. This man opened ten new stores within a short period. However, a recession hit the company hard, forcing it into bankruptcy in 2008.
After seeing this, Albert returned from retirement. He made all the effort to pull the company back. He closed the newly launched ten stores and emerged from the bad phase of bankruptcy in September 2009.
Albert remained vigorous and engaged until he died at the age of 87. He passed the company to nephew Jim Boscov in 2017, who now carries on the family tradition and business under Albert’s wings.
Boscovs Products
You can find the different categories of products available at Boscovs on the store’s well-designed website.
Here is everything this store offers.
- Home Essentials
- Men Apparel
- Women Apparel
- Kids Apparel
- Handbags and accessories
- Toys
- Beauty essentials
- Jewelry and watches
Under apparel, you can find all things, including bottoms, tops, dresses, swimsuits and whatnot. The store stocks items from top designer brands to local companies. So, there is everything for everyone on a budget.
Boscovs also has back-to-school items. In addition, it has a separate section for clearance sales to help you get your favorite items at discounted rates.
Boscovs Online Shopping Experience
Boscovs offers an excellent in-store shopping experience. Most importantly, it excels in its online platform.
The store has an intuitive website, which is extremely easy to navigate. Each category of product has a different section, so you can explore the products without getting lost.
What’s more, you can search for your desired item by putting in the relevant keyword in the search box. You can also find the location of your nearest store and take customer support by clicking on the “Help” icon.
While shopping online, you can use your Boscovs credit card to earn points. Additionally, you can also apply coupons at the checkout to save big on your total bill.
The online checkout process is also simple. It takes a few minutes to confirm your order and not more than five working days to get it delivered.
However, when placing an online order, ensure to check the shipping method that best suits your budget. You can also pick items yourself from a nearby store to save on delivery charges.
Boscovs Return and Exchange Policy
Boscovs return and exchange policy is more or less than that of other similar retailers. Here are some essential points in this policy for you to understand.
- You can return most items to Boscovs address mentioned on the slip within 90 days of their purchase. You must bring your return with a packing slip to the store to make the exchange or return seamless.
- Boscovs doesn’t refund shipping fees, so you must exclude that amount from the total bill.
- Boscovs doesn’t take back bedding, which means that you should always shop for it carefully.
- Boscovs offers a 60-day Comfort Guarantee on all mattress purchases only. If your new mattress doesn’t work after you have slept on it for 30 days, you can contact Boscovs Customer Service Department (888-267-2687) to get a ONE-TIME exchange.
- Boscovs covers furniture with its 7-day return policy. However, if you have a non-defective return, it will be authorized within 7 days with pick-up fees.
- Patio furniture is also covered by a 30-day return policy. However, ensure that the items that you wish to return should be new and unused. They must also be accompanied by the original receipt, shipping label, and packaging.
- If you have bought gift cards from Boscovs, know that they are not returnable and not redeemable for cash.
Boscovs return and exchange policy is pretty detailed. Ensure that you go through it in peace to avoid any misconceptions later.
Boscovs Promotions and Discounts
Boscovs runs sales events now and then. From Black Friday to New Year’s sale, there is something everyone can get their favorite items at incredibly discounted rates.
In addition, Boscovs coupons and promo codes are available on its website, social media pages, and third-party platforms to get you discounts on your purchases. You may also get these coupons in your email address if you are a Boscovs email list subscriber.
Make sure to keep an eye on these coupons so you can use them at checkout and get your desired discounts. However, before you use a coupon code, go through its terms and validity details to avoid any problems during checkout.
Customer Service
At Boscovs, you can call Customer Care immediately at 1-844-271-2778 (TDD/TTY: 1-888-819-1918) to share a concern or ask a question.
In addition, you can go through Boscovs Help Center on the official website to get answers to common questions in different categories. For instance, there are sections on orders, shipping, returns, payments, and gift registry. You can also find common questions answered on account help, credit cards, gift cards, and a lot more.
If you can’t reach out to the customer support department directly by call, fill out the form available on the website. Mention your query and submit it to get a reply within a day or so.
You can also easily approach the store management team when shopping in-store, as they also excel at providing quality customer service.
The good thing about Boscovs customer service is that you can approach the representatives in more than one way. This allows you to get support easily. Also, the quality customer service makes it an approachable store.
Boscovs Review Ratings and Trends
To find out if a store is legit or not, you must check its rating and what customers like you have to say about it.
Boscovs has a 2.0-star rating based on customer reviews, indicating mixed opinions about the company.
Some customers have reported positive experiences with the company, while others have experienced issues with customer service and online ordering.
Review highlights include praise for sales associates and the company’s online shopping experience, as well as criticism for poor customer service and issues with returns and exchanges.
Make sure that you go through multiple reviews to decide whether the store is truly for you. You may also get expert recommendations on what to get from this store.
Common Complaints and Red Flags
Every store has a good and bad side. While Boscovs are loved by millions, few customers have claimed it as a red flag.
A few customers have reported issues with online orders, including receiving the wrong items, poor customer service, and difficulty with returns and exchanges.
Some customers have also experienced problems with the company’s credit card and billing practices, including late fees and interest charges.
There have been reports of racial profiling and poor treatment by store employees, which is a major red flag for potential customers.
However, it is imperative to note that one shouldn’t make an impression of a store by simply reading reviews online. That’s because many people put fake reviews to tarnish the reputation of a company. Therefore, experience shopping yourself to know whether these are real issues or fabricated problems to ruin Boscovs image.
Positive Experiences with Boscovs
Many customers have reported wonderful experiences with Boscovs, including positive interactions with sales associates and a wide range of products to choose from.
The company offers top brands like Adidas, Clinique, Calvin Klein, Skechers, and Kenneth Cole, which is a major draw for customers.
Customers have praised the company’s online shopping experience, which includes fast shipping and a user-friendly website. They also find Boscovs experience as customer-friendly as the store still follows its core principles.
To summarize, make sure that you weigh each side to see which one is heavier. Then, experience shopping at Boscovs to truly find the reality.
Boscovs vs. Competitors
Boscovs has many competitors. Among them, Target, JCPenney, Walmart, Amazon, T.J.Maxx, and Kohl’s stand prominent.
Target is a bigger competitor with a large variety of items to sell. It also has a huge number of employees, making it one of the top retailers in the USA.
According to reports, JCPenney makes around $6.1 billion more sales than Boscovs. It is also a leader in the department store industry.
Similarly, Kohl’s generates 1,152% of Boscovs revenue. It was founded in 1962, and since then, it has served the target market pretty well.
Like most of these competitors, Boscovs offers a wonderful experience. This makes it successful even after the existence of such big giants in the industry.
Conclusion: Is Boscovs Legit?
After considering all sides of Boscovs, it is clear that this store is legit. Despite a few red flags, this store has a huge customer base that helps make it a success every year. The company is also loved for its great pricing and variety. Plus, most of the time, the online shopping experience is smooth.
However, since it faces tough competition from its bigger competitors, Boscovs usually struggles to make exceptional sales. It also believes in launching only one new store every year, which has slowed down its growth in recent times.
But if you want to experience Boscovs, go shopping today regardless of what people say. We are sure you won’t be disappointed!
