If you are planning a trip this fall season, ensure that while you pack your luggage and confirm your tickets, you don’t forget to book a car for rent so you can move with ease. A great ride is a blessing for long road routes. Additionally, it is a lifesaver in tourist places with poor public transportation.
However, it is imperative to pick a ride that truly serves you well. Have you heard of Avis? Is Avis car rental good?
Avis is one of the most popular car rental companies in the USA, and it has served this purpose for many years. It offers various Avis car options for you to pick from. Plus, it excels at providing several car rental services with roadside assistance and coverage to help you be safe on the road.
Let’s find out more about this rental car company and whether it is the right one for you.
Avis Car Rental Company Overview
As one of the best-known car rental companies in the world, Avis Car Rental has almost 5,500 locations in more than 165 countries globally. The company proudly has a long history of car rentals and offers exceptional customer services to clients around the globe.
Avis is owned by Avis Budget Group, Inc. This company operates and licenses the brand throughout the world.
Now, let’s go back to the days of its inception.
Avis was founded in 1946 by Warren Avis as the first venture to rent cars from multiple airport locations.
The company grew rapidly due to its unique campaigns and customer service. In 1963, Avis launched the award-winning campaign, “We try harder®,” a tagline that the company still follows.
Many things came into the picture throughout this company’s journey. For instance, Avis launched the innovative Wizard system, introduced the Roving Rapid Return, and Avis Interactive. All these systems were developed with one aim: to make rental services seamless, approachable, and easy to manage.
Here are some services and Avis feet to expect when booking a rented car from this company.
- Luxury Car Rental: As part of Avis’ car options, luxury cars for rent are perfect for your high-class trips. You can enjoy comfort and style in sports cars, luxury SUVs, and sedans.
- Electric Cars Rentals: Avis has electric cars available for rent as well. You can choose your desired model to go on a smooth ride.
- Car Rental Products: Some of the popular car rental products available include mobile wi-fi, GPS navigation, and child safety seats.
- Coverage: Avis offers extended roadside assistance, loss damage waiver, personal accident insurance, emergency sickness plan, and much more.
- Business Rentals: Small and medium-sized companies can also take advantage of Avis’ car rental services. The company also offers them for a long period.
- Car Sales: Avis also has certain vehicles available to sell. These cars are available at extraordinary rates and are designed to help you run them for many years to come.
- Avis Preferred: This Avis program comes with many benefits and perks. You can earn points to get dollars to spend. In addition, you can be a part of the program to skip the line and get into your vehicle straight away.
Avis rental company is home to excellent products and services. So, the answer to your question, if Avis car rental is good, is a yes. You can trust the company to serve you well. However, just like it has some pros, there are a few cons too.
Take a look at each to weigh Avis’ value before making a decision.
Pros and Cons of Renting with Avis
Take a look at the pros and cons of Avis car rental.
Pros of Avis Car Rentals
- Avis is a global brand with locations in many airports and cities globally. This makes it easy to access its services and trust the venture.
- The Avis fleet is pretty diverse. You can find a large number of vehicles to choose from. Most rental cars available are tested for performance before being presented to you.
- The loyalty program at Avis is quite attractive. You can enjoy free upgrades, free rentals, and a lot more.
- The well-rated Avis application is mind-blowing. It is user-friendly, can be easily managed, and has easy operations.
- The additional services work as bonuses. For instance, you can get roadside assistance, GPS, and child seats to customize your experiences to your liking.
Cons of Avis Car Rentals
- Since this is a premium car rental service, expect Avis to be a little more expensive than its competitors.
- You may be charged extra for additional services such as an additional driver or insurance.
- Insurance costs at Avis are more than what you may be charged by third-party insurance ventures or credit companies.
The Avis pros outweigh its cons anytime. That’s because the company looks after its reputation and ensures it serves its people most professionally. However, experiences may vary for everyone.
Therefore, if you have any complaints regarding Avis, you can always get in touch with the customer service department and resolve the matter as soon as possible.
Pricing and Discounts
The pricing for car rentals varies at Avis. The cost depends on many factors, such as car type, location, availability, length of rental periods, and any add-on you may need.
Since there isn’t a comprehensive page for pricing, you would have to try the procedure yourself to know. Simply put your pick-up and drop-off details in the reservation form. Then, tap on the “Select my car” option to see the available rides with their rates.
The rates are competitive in most cases. However, many users have found Avis car rentals to be expensive. If you do, too, know that there are ways to reduce the overall expenditure on car rentals.
Avis offers great deals to save you big on their car rental service. You can use Avis car rental coupons that are available all year round. The code can be used both online and in any location to enjoy certain discounts on the total cost.
Avis also offers discounts for its AAP members. As a part of the loyalty program, you may also be eligible to earn credit for future rentals. The company also offers military discounts for active military personnel and veterans.
Customer Experience
Avis customer service is pretty incredible. The company takes this department pretty seriously.
You can easily talk to an Avis customer service agent. For help in the United States, you can call 1-800-352-7900.
In addition, you can also visit the Worldwide Telephone Numbers page for help in other countries.
As a member, you may also have access to the Avis Portal. You can use it to contact the customer support team or share your experience with the company.
On the official Avis website, you can also find some commonly asked questions regarding car rentals. You may also choose to go through them in detail to find answers to some queries faced by thousands of renters like you.
Customer reviews regarding this service department are mostly pretty positive.
However, there have been a few customer complaints about delays and slow support. Make sure you see both sides of the coin before making a solid decision.
Common Issues with Avis Car Rental
Let’s take a look at some common issues faced by Avis Car Rental users.
Some customers have reported issues with Avis, including poor customer service, hidden fees, and low-quality rental cars.
Avis has been known to charge customers for unnecessary fees and services, such as insurance coverage and fuel charges.
Some customers have also reported problems with Avis’s reservation system and cancellation policies.
According to a review website, a user, Elizabeth, complained about poor communication between the support team members during a disaster breakdown.
Similarly, Don had complained about scam pricing rates and more about Avis. People are also concerned about the quality and performance of cars they get from Avis on rent for their trips.
Considering these complaints, it has become more important now than ever to check all the details with Avis before renting a vehicle. You must also know more than one way to contact the customer support team in case of an emergency.
Comparison with Competitors
When finding an answer to ‘Is Avis Car Rental Good,’ you must look into various aspects. For instance, we have already evaluated the company’s pros and cons with the common customer complaints. Now is the time to look at Avis’ competitors.
When it comes to comparing top-tier rental ventures, Avis vs Hertz takes the lead. These two large car rental companies rule the world and are tough competitors.
However, there are a few differences that make one better than the other.
For instance, in the pricing department, Avis is much more competitively priced than Hertz. Hertz is a bit expensive, especially for its premium vehicles.
Avis has cars in the economy and premium category. However, Hertz is more known for its high-end and luxury vehicles. The exotic models found at Hertz can’t be found anywhere else.
The most common features of both companies are more or less similar. However, when it comes to additional features, you may find a few differences.
For instance, Avis offers digital check-in and a mobile app for quick and seamless reservations. You can also benefit from long-term rentals and car subscription services at your convenience.
On the other hand, Hertz offers unique services, such as 24/7 service. This allows you to experience the comfort of hourly rentals. Additionally, there is an Ultimate Choice feature. This one allows you to select your vehicle from a designated lot, giving you the freedom of choice.
Therefore, when it comes to Avis, this option may be better for those looking for a simple experience with a wide range of vehicles. Similarly, it suits anyone who may desire occasional premium offerings.
However, if you are a traveler in need of luxury vehicle options, Hertz is an ideal pick. Although it is expensive, the superior loyalty program is designed to support your expenses in many ways.
Other than Hertz, Budget, Alamo, and Sixt are also known competitors of Avis. The last two are aimed at luxury car rentals, while Budget focuses on affordable services.
Avis Preferred Benefits
Avis aims to make the car rental and booking process convenient, faster, and inexpensive for its customers. This is why it runs its popular Avis loyalty program. As a part of the Avis Preferred membership, you can enjoy many perks and benefits.
Here is the list of advantages you can reap.
- Easy and Fast Reservation: As a member, you can conveniently skip the check-in counter and save time during your booking process.
- Easy Mobile App Access: By being an Avis member, you can manage your rentals and reservations seamlessly via the user-friendly application.
- Points: The loyalty program allows you to earn points for free rentals. You can earn one point on every dollar spent on rentals.
- Access to Exclusive Offers: Avis gives all its members exclusive access to new promotions, coupons, and discounts. This is a great way to save big on your car rentals.
- Upgrades: Members get to enjoy complimentary upgrades now and then. This allows you to easily rent a high-tier vehicle without any cost.
- Preferred Plus Tier: Once you have completed 12 rentals or spent $5,000 in a calendar year, you may be upgraded to Preferred Plus status. This jump makes you eligible to access exclusive offers and enhanced upgrades and get priority on cars.
Do you find these perks attractive? You can join the loyalty program for free. There are no eligibility criteria, and you can use the perks as soon as you sign up for the program.
Conclusion
We hope you have got your answer to “Is Avis Car Rental Good?”. The company is the best car rental company for anyone looking for car rentals in both economy and premium categories. The app also makes it pretty convenient to access the services. Additionally, the perks offered by the loyalty program are also attractive.
However, there have been a few complaints regarding Avis’ customer service. The customer satisfaction rating for this company is comparatively low. Plus, many users have labeled the company as expensive.
To make the right choice for your rental car, ensure you weigh Avis against the same company types in this industry. This way, you can easily find the pros and cons of this venture and decide whether to pick it for your upcoming trip.
