Where can you find nutritious food, cozy beds, warm sweaters, and treats at affordable prices for your furry friends? One of the most popular options for pet lovers would be Chewy. But is this company the best option for you and your pets? Let’s find out the answer in this Chewy review.
Quick Look on Chewy
Chewy is an online store that specializes in everything your pets need. It was started in 2011 by Ryan Cohen and Michael Day to make it easy for pet owners to find and buy everything their pets require.
Since then, Chewy has become one of the most popular websites for pet supplies in the US. Chewy was acquired by PetSmart in 2017, but it operates as an independent subsidiary.
How popular is Chewy?
According to Forbes, Chewy had revenue of around $8.89 billion in 2021 and 51% of online pet food sales in the US. The retailer has over 2,000 brands of pet products, including its private labels, such as American Journey, Frisco, Tylee’s, and Ollie.
They sell a broad variety of products for different types of animals:
- Supplies for cats, dogs, small animals, horses, farm animals, fish, etc
- Various ranges of food, including dry and wet food, raw food, freeze-dried food, frozen food, and even fresh prepared meals
- Prescription medications and supplements
- Connect With a Vet program.
It’s a one-stop shop for all your pet’s needs, making it convenient for pet owners to find what they want.
Chewy Review
Prescription Medications
A great thing about Chewy is that you can get prescription medications and supplements for your pets without going to the vet or pharmacy.
They offer many things for different health issues like allergies, arthritis, diabetes, fleas, ticks, anxiety, and more. Chewy even has vitamins, probiotics, stuff for joint health, dental care, and other things to keep your pets healthy.
You’ll need a valid prescription from your vet to buy prescription meds from Chewy. Start by sending the prescription online or having your vet send it by fax or email. Chewy will check with your vet and ship your order within 1-2 days.
And here’s a tip: Set up Autoship for your prescription stuff so you always have what your pets need.
Subscriptions and Pricing
Chewy’s product prices are similar to what you’d find on other websites like Amazon. However, Chewy keeps its prices consistent over time, making it more reliable.
Regarding recurring orders, you can save a lot of money with Chewy. Your first Autoship order alone offers you 35% off, which is absolutely generous. After that, you’ll keep getting an extra 5% off on certain brands for all your future Autoship orders. That means you are saving money in the long run.
Moreover, Chewy’s Connect With a Vet program is free and unlimited if you’re an Autoship user. Otherwise, a single chat session with a vet costs $14.99, and a 20-minute video appointment costs $19.99.
Customer Service
Another thing that sets Chewy apart from other online pet stores is its outstanding customer service. The company has a 24/7 team ready to help you with any questions or issues.
You can contact them by phone (1-800-672-4399), email (service@chewy.com), chat, or social media. The Chewy customer service team will help you with product recommendations, order tracking, returns and refunds, and more.
Further, Chewy also has a team of veterinarians and pet experts to give you professional advice and tips on your pet’s health and wellness. Feel free to access them through the Chewy app or the website.
Shipping and Return
Chewy offers fast and free shipping on orders over $49. If you order less than that, the flat shipping fee is $4.95 – a reasonable rate.
Most orders are shipped within 1-2 days and delivered within 1-3 days. Tracking your order status online or through the Chewy app is a breeze. It allows you to know where your shipment is and when it will arrive.
The retailer also has a generous return policy that lets you return any product within 365 days of purchase. Start your request for a return online or by contacting customer service. Their team will provide you with a prepaid shipping label and a full refund.
What’s more? Be a part of Chewy’s efforts to protect the environment by donating the product to a local shelter or rescue instead of returning it.
How It Works
Shopping Chewy dog supplies is a breeze: They’ve divided their products into categories like dog, cat, fish, bird, reptile, horse, small pet, farm animal, and pharmacy.
Step 1: If you’re looking for something specific, just type it into the search bar. Narrow your choices quickly by sorting based on price, rating, life stage, flavor, health condition, and more.
Plus, check out what other customers think by reading their reviews and ratings.
Step 2: Once you’ve found what you want, add it to your cart and head to checkout. You can make a one-time purchase or sign up for Autoship, which gets you your favorite items at a discount on a regular basis.
Step 3: Make your payment by using a credit card, PayPal, or a gift card. Remember to use Chewy promo codes for extra discounts and enjoy endless savings.
What Are Customers Saying?
Chewy has a rating of 3.5 out of 5 stars on Trustpilot.com, based on over 11,000 reviews. Most satisfied customers are happy with their shopping experience on Chewy and praise its product selection, pricing, and customer service. For example, here are some positive comments you can refer to:
“This might be my all-time favorite company I can truly rave about. For starters, their auto-ship feature for everything from food to pharmacy makes being a pet mom easy. Their app is the most user-friendly. And they not only send Christmas and bday cards to your pet, but I randomly received a hand-drawn portrait of my dog for National Dog Month out of nowhere that made me cry happy tears. I will forever be a Chewy customer and refer them to any pet parents!!” – Colleen Grodotzke
“To me and my experiences at least, Chewy.com goes far beyond what is expected from a pet service and product site. I am planning on using them almost exclusively for all pet-related needs. Thanks to all the customer service folks that made all transactions easy and answered all my questions well.” – Darrell Isentient Lim
Meanwhile, not all customers are happy with Chewy. Some of them have complained about d delayed shipments, poor customer service, and false advertising:
“Chewy.com has a good selection, and their customer service is usually pretty good. But often, there are issues with getting what I ordered on time. I recently ordered a dog pool, and their website says it should be here today, July 7th. The FedEx tracker says they still haven’t received the package. Chewy’s customer service rep said FedEx must have lost the package, and they will get a new pool shipped out. It isn’t the first time this has happened, and it’s getting frustrating. They just keep blaming FedEx, but at this point, I’m not sure who is in the wrong.” – Samantha Pizzato
“Shipping is slow – ordered Mon. Shipped Wed, arriving Fri? That’s 5 days I was without, so I had to buy local. My fault, but don’t say I’ll receive in 1-3 days, then it Ships on Day 3.” – Susan Ross.
Final Verdict: Is Chewy a Good Company?
Based on this Chewy review, we hope you can conclude whether they are a good online store for pet lovers. With so many advantages on prescription medications, pricing, customer service, shipping, and return policies, can Chewy satisfy your needs? Leave a comment below and tell us your answer. We would love to hear from you and your pets. Thank you for reading and happy shopping!
