Aerie is known to serve you the most comfortable loungewear, and activewear. It is designed to make you feel at home whenever you wear any of its pieces. However, sometimes you may make a mistake and get the wrong size or color.
In that case, can you return Aerie to American Eagle? If you don’t have an Aerie store but an American Eagle one nearby, you may ask this question. Let’s find out its answer here.
Understanding American Eagle’s Return Policy
The best thing about American Eagle is its return policy. The brand’s return policy allows customers to return most items, even without a receipt, as long as the item is unused and undamaged with tags attached.
Although receipts are not required, having one can help facilitate the return process.
You can receive your refunds in the form of store credit instead of cash, which is a common practice. You must know that refunds are not a guarantee, and stores may not resell returned items or may donate them to charity.
What’s more, for all purchases made online or in stores between November 1st and December 24th, you get an extended return window, provided that you have the original proof of purchase or a gift receipt.
American Eagle’s return policy is designed to provide flexibility and convenience for customers.
Can You Return Aerie Items to American Eagle?
Yes, you can. However, make sure that you have the original receipt with you.
In-store returns are quick and easy, and apply on in-store purchases. You can bring the items to a store, and then return them for a refund or exchange them with other items.
You can also opt for online returns. If you have received your items by email, you can send them back by using the online portal to print the required shipping label that you can scan at USPS.
Online returns cost $5. If you are a Real Rewards Level 3 member, you can enjoy a free return. This applies to Aerie bras, bralettes, swimsuits, and third-party footwear.
How to Return Aerie Items to American Eagle
Here are the detailed procedures for returning Aerie items to American Eagle.
Mail-In Returns
If you have bought an item from Aerie online, you can ship it back to American Eagle via mail using a prepaid shipping label.
Make sure to ship all items back on their original packaging. You can print a shipping label from the AE app or website.
Be aware that mail-in returns can take 2-3 weeks to process. You will receive an email confirmation once their return is processed.
If you don’t, you can always contact customer support, share your shipping code, and get a response to the procedure.
In-Store Returns and Exchanges
You can return or exchange items in-store at any American Eagle location. Ensure that all items must be in their original condition with tags attached. This is imperative to secure a smooth return and exchange.
Make sure that you are ready to provide their original purchase information, including the purchase date and receipt.
It takes two weeks for American Eagle to receive your items and then issue you a refund.
The refund is usually available in your account in 5-7 business days. You may receive the refund in the form of a merchandise credit e-gift card. In that case, you may receive an email with the information.
Exceptions and Special Cases
Suppose you bought a legging from Aerie in America, but you wish to return it in Europe. In that case, you may not be able to make this return possible.
As per policies, all merchandise must be returned to the country of purchase. You should also have your original proof of purchase. However, if you don’t have one, you can exchange the item for a different size.
All the items that you wish to return must be unworn, undamaged, and unwashed. All the tags and labels should be attached properly. If you have bought underwear or swimwear, ensure that the hygienic liners are attached.
Tips for a Smooth Return Process
If you need to have a hassle-free return process, make sure to follow the tips below.
- Make sure you understand the return policy before purchasing your items. Read the fine print with all the terms and conditions so you are aware of all the rules beforehand.
- If you buy an item, always keep your documentation and receipts in check.
- If you don’t want to face disappointment, ensure to maintain the condition of your items in your original condition. All things should be unused and unopened before you return them.
- Some items may not be able to be returned until you have all the accessories and manuals in place. Make sure that you check with the customer support department to confirm.
- Don’t miss the return window. Return the items as soon as possible.
- Some stores offer extended return periods during special promotional days and holidays. Get in contact with the customer support department to know additional details.
- Online returns can be tricky. To avoid any mistakes, print the return label correctly and attach it securely.
- For your own relief, choose a shipping method that has an easy tracking process. Keep the tracking number with you until your return is processed.
Conclusion
It is easy to feel disappointed when an Aerie gym wear or a legging doesn’t fit. However, the brand’s return policy is a blessing. Even if you don’t find an Aerie store nearby, you can return your unfixed item at an American Eagle store.
However, make sure that you have a receipt with you to ensure a smooth return procedure. In addition, keep the tags and labels intact so the store takes your items with ease and gives you an exchange or refund without any problem.
Aerie and American Eagle also have the best customer service. So, if you face any issue with the return policy, make sure to contact a representative to save time.
