You might have seen Agoda’s attractive flight deals and thought they look tempting. However, there’s no such thing as a free lunch – we know that good deals sometimes have hidden costs or risks. So before you click that “Book Now” button on Agoda, let’s explore all about Agoda flight booking and see whether it is worth your money.
How To Book A Flight Ticket On Agoda?
As we all know, Agoda is one of the top online travel agencies in the world. The company is mostly about booking places to stay, like hotels and vacation rentals. But they also have many flight booking options available. Numerous customers like using Agoda for both accommodation and flights when planning their trips.
Regarding booking a flight through Agoda, the process is easy:
- Go to Agoda’s website or app and click on the Flights tab.
- Enter your origin, destination, dates, number of passengers, and cabin class. Click on Search to see the available flights from different airlines.
- Use the filters on the left side to narrow your options based on your needs, such as price, duration, stops, departure time, arrival time, etc. Then, click on Select to choose your preferred flight.
- Review your flight details and click on Continue.
- Note your personal information, including name, email address, phone number, etc. After that, choose a payment method and enter your payment details.
- Click on “Book Now” to confirm your flight booking. Agoda will send you a confirmation email with your booking details and e-ticket.
How long does Agoda take to confirm flight booking?
After receiving your booking, Agoda will work with the airline to confirm your booking as quickly as possible. Typically, this process takes less than 2 hours, but in rare cases, it might extend up to 24 hours.
If you haven’ received a confirmation email after the 24-hour period, try contacting Agoda customer service for assistance.
Notable Features of Agoda Flight Booking
Agoda has several features that make its flight booking attractive and convenient for travelers:
- Variety of airlines: Agoda offers flights from over 500 airlines worldwide, including low-cost carriers and full-service airlines. You can find flights to almost any destination you want with Agoda.
- Variety of destinations: This travel company covers over 200 countries and regions, so you can explore new places and cultures with Agoda.
- Filters: Agoda allows you to filter your flight options based on various criteria, such as price, duration, stops, departure time, arrival time, etc. You can also sort your results by best value, cheapest price, etc.
- Payment options: Agoda accepts various payment methods, such as credit cards, debit cards, PayPal, Alipay, WeChat Pay, etc. Customers can also pay in other currencies depending on their location.
- Rewards program: There is a rewards program called PointsMAX that lets you earn points from various loyalty programs when you book flights or hotels through Agoda. Using these points to redeem free flights or hotel stays in the future will help you travel on a budget.
- Mobile app: Agoda also has a mobile app that assists users in booking flights and hotels easier. The app has a user-friendly interface and accesses all the website’s features. It even offers exclusive deals and discounts on the app that are unavailable on the website.
Agoda Flight Booking Review
Pricing
Compared to other flight booking websites, Agoda offers competitive prices for their customers. They are able to provide cheaper rates because of these two business models they employ:
- Merchant model: Agoda buys flight tickets at a discounted or wholesale price from airlines and then sells them to buyers at a markup price but lower than the current market rate. That helps customers save money, while Agoda earns a commission for this service.
- Agency model: Agoda acts like a salesperson between customers and the airline. They help you book your flight with the airline. Agoda gets paid by the airline as a commission for aiding them in selling tickets. As they earn this commission, Agoda sometimes offers you lower prices than booking directly with the airline.
Reputation
Agoda has a good reputation among its partners and customers. They have established long-term relationships with over 40 partners, including AirAsia BIG Points, Asia Miles, British Airways Executive Club Avios Points, Delta SkyMiles, Etihad Guest Miles, and more.
Moreover, Agoda has over 25 million verified customer reviews on its website and app. These reviews help you know if the flights you’re interested in are good or not. You can even filter the reviews to find the ones that matter most to you, like the highest ratings or reviews in your language.
According to the customer feedback on the App Store, Agoda has an average rating of 4.8 out of 5 stars from over 94k ratings:
Most customers praise Agoda’s cheap flights and its easy booking process, as well as excellent customer service:
“I love this app! It’s so easy to use, and I always find great deals on flights and hotels. I also like that I can earn points from different loyalty programs when I book through Agoda.”
“Agoda is my go-to app for booking flights and hotels. They have a wide selection of options, and their prices are unbeatable. Their customer service is also beneficial and responsive.”
“I have been using Agoda for years and have never been disappointed. They always have the best prices, and their app is very user-friendly. I also appreciate their cancellation policy and their rewards program.”
However, not all customers are satisfied with Agoda flight booking. Some of the negative comments are:
“I booked a flight through Agoda, and they sent me a confirmation email with my e-ticket. However, when I arrived at the airport, the airline told me they had no record of my booking and that my e-ticket was invalid. I tried to contact Agoda, but they were unreachable.”
“I booked a flight through Agoda, and they offered me a free cancellation option. However, when I tried to cancel my booking, they told me I had to pay a cancellation fee or lose my money!.”
Cancellation
Agoda has different cancellation policies depending on the airline you choose and the type of booking you make. Remember to check the policy of your flight before confirming your booking on Agoda’s website or app.
When making an Agoda flight cancelation, consider whether it is refundable or non-refundable.
Refundable bookings let you cancel your flight without any penalty or fee within a certain time before your departure date. If you withdraw, Agoda will process your refund, and you should get your full payment back within 7-10 business days.
On the other hand, non-refundable bookings only allow you to cancel or change your flight if you pay a penalty or fee. The fee amount relies on the airline’s rules and when you cancel. You might not get any refund or only receive a partial refund.
Customer Service
Agoda has a dedicated customer service team available 24/7 to help you with any issues or inquiries regarding your booking. You can get in touch with Agoda’s customer service in different ways.
First, call Agoda’s toll-free number for your country or region. You’ll find the list of phone numbers on Agoda’s website or app.
Second, send an email to Agoda’s customer service at cs@agoda.com. Remember to include your booking ID, name, email address, phone number, and a brief of your issue or question.
Third, chat with Agoda’s staff online through their website or app. This method requires you to have a booking ID ready before starting the chat.
Forth, reach out to Agoda’s customer service on platforms like Facebook, Twitter, and Instagram. Just send them a direct message with your booking ID and what you need help with.
Agoda’s customer service is beneficial and quick to respond. Many people have shared their positive experiences when booking through Agoda. So, don’t worry, and start your booking today!
Significant Risks You Should Know
When you book flights through Agoda or any other online travel agency, there are some small risks you should know about before confirming your booking:
Reservation issues
Sometimes Agoda may not properly inform the airline about your reservation. This issue may lead to no reservation or the airline overbooking the same flight. In some cases, airlines might “bump” passengers who booked through online travel agencies like Agoda and give their seats to someone who paid more directly.
To avoid this risk, as soon as you book your flight through Agoda, you should contact the airline and confirm your booking.
Control over airline standards
Agoda and other online travel agencies have limited control over the quality of the airlines because they act as intermediaries. While Agoda provides flight listings, the actual flight might not always match what’s shown in the listing.
If the flight you booked doesn’t meet your expectations or isn’t like the listing, unfortunately, there might not be much you can do. When you talk to Agoda about such issues, manage your expectations because there’s no guarantee they’ll give you a refund, an alternative flight, or any other solution.
To avoid this risk, thoroughly research the flight you’re considering for your trip: read reviews, check info about amenities, etc.
Non-refundable bookings
If you choose a non-refundable booking option through Agoda, be aware that they usually don’t provide refunds, no matter the circumstances that might affect your travel plans. To avoid this risk, go for a refundable booking option, even if it means paying a slightly higher price.
Final Thoughts
We hope this article has given you a clear idea about Agoda flight booking and some risks you must consider.
Then, are you excited to start your travel planning now? Before booking a flight, check out these Agoda coupon codes to save more on your trip. Also, remember to do extra research and stay informed to make your travel experience much smoother.
If you have any questions or thoughts, feel free to share them with us in the comments below. Happy travels!
