Are you planning to give your home a mini makeover? Great! But do you want a cozy outlook to welcome winter or just a seasonal swap of rugs, cushions, and pillows? Regardless of what you choose, the right retailer can make all the difference. This leads to the question, “Which home retailer is the best in terms of quality and pricing: Wayfair vs Overstock?”
Don’t sweat; we have done the job for you. Dig in as we compare both retailers in detail, including their backgrounds, pricing, offerings, shipping and return policies, and a lot more!
Wayfair and Overstock Overview
Wayfair and Overstock are both leading online retail stores with different origins.
Overstock
Overstock was initially launched in 1999 as a surplus goods retailer. However, later, it was transformed into a home furnishings and decor player and is still known as a popular shopping hub for 22% of furniture shoppers in the USA.
The company underwent significant changes between 2023 and 2024 when it was relaunched under its parent company, Beyond, Inc. It was also one of the first companies in its category to adapt to the Binance technology.
In 2024, Overstock earned attractive sales in a single month. That’s because the company is focused on expanding its product categories and catering positively to cost-conscious customers with affordable yet high-quality offerings.
Wayfair
Wayfair was launched in 2002 to become a leading e-commerce company in furnishing and home decor. The venture runs under various brands, making it one of the most popular platforms to target different customer segments.
As of April 1st, 2024, Wayfair’s market capitalization was approximately $6.79 billion, better than many retailers. The company was also successful in generating millions in revenue in a single month in 2024.
Wayfair’s current and future strategy revolves around expanding its product offerings and improving its logistics network. The company aims to achieve all of this to create improved customer experiences for a global audience.
Wayfair vs Overstock: A Detailed Comparison
Wayfair and Overstock are two big competitors with many similarities and a few differences. Here is a comparison between the two to help you understand which e-commerce platform leads in different areas.
Product Range
When it comes to products, Wayfair truly stands out. They have a broad and premium range of products, catering to various prices and design preferences.
As soon as you explore the website, you will find millions of items under various categories. From furniture, bedding, and lighting to kitchenware and home decor, the online store offers much under one name.
What’s more, you can find different brands. Joss & Main, Birch Lane, AllModern, and Perigold are a few popular ones. Some of these brands target high-end customers, while a few cater to budget-conscious buyers.
On the other hand, Overstock is focused on providing discounted products in great deals. The platform mostly appeals to cost-conscious customers.
At Overstock, you will mostly find furniture and home decor items. The platform also sells jewelry and clothes, but the variety is limited.
Some of the most popular products at Overstock are sofas, beds, living room furniture, rugs, lighting, and wall hangings. Most of these products are sold at affordable rates, making this venture a perfect choice for buyers on a budget.
Prices
Overstock runs on a deep discount pricing model. Most products are available for lower prices. For instance, some furniture pieces start at as low as $100 and increase to $700 at most. You can easily get home decor items like rungs for as low as $50.
And with these reduced prices, Overstock also offers frequent sales. For instance, you can usually get your favorite home goods at a 70% discount. This makes Overstock a budget-friendly option for anyone looking to upgrade their space.
Since Wayfair targets a broad range of customers, you will find multiple price points in this store. Some lamps and chairs may be available for as low as $50. Then, some mid-range products like dining tables are worth between $500 and $1500.
However, if you plan to shop from brands like Perigold, expect to pay more than $5000 for some product categories.
The plus point of shopping at Wayfair is that the variety is enormous, so you don’t feel burdened to shop within a specific price range. But with Overstock, you can easily get products from a particular niche, saving you ample time finding the right things per your budget.
Deals
Overstock is a clear winner when it comes to offering deep discount deals. These deals usually take place throughout the year, offering markdowns of 30% to 70% in many categories.
The e-commerce store also holds sales frequently, allowing you to get further discounts on already reduced prices. You can also get your hands on Overstock coupons to enjoy amazing discounts at the checkout.
Wayfair also runs frequent sales throughout the year. You can get your favorite products at reduced prices on sale events such as Black Friday, Way Day, and End-of-Year clearance.
Another famous event by Wayfair is their open-box sales. These deals allow you to get returned but unused items at heavily discounted prices.
Wayfair, just like Overstock, also provides coupons. You can use them at the checkout to get discounts on your overall bill.
Shipping and Delivery Policies
The shipping and delivery policies of both stores are more or less the same.
Overstock’s shipping and delivery policies are pretty straightforward. You will receive free shipping if your U.S. orders are worth more than $49.99. Ensure that this amount includes any discount you may get from using a coupon.
Orders under $50 have a shipping fee of $6.99 for standard shipping within the USA. To avoid any problem, check shipping fees to Alaska, Hawaii, and international orders, as they may vary.
Overstock usually recommends that you opt for the standard shipping method. With this delivery, it may take 1-2 business days to receive your order. Bigger items may be delivered within two to four days.
Overstock also delivers its products to Canada. It charges $9.99 CA flat-rate shipping for orders under $60 C.A. However, all orders over $60 C.A. don’t have any shipping charges.
On the other hand, Wayfair offers free shipping on most items that cost over $35 within the U.S. However, Wayfair takes longer than Overstock to deliver your products. Expect the company to take one to two weeks to get you your smaller items and longer to deliver you large products such as beds and similar furniture pieces.
Return Policy
Whether you shop from Wayfair or Overstock, you can return your products within 30 days from the delivery date. You can return your products through the mail, but ensure they are tagged and unused.
You are also responsible for paying your shipping charges yourself. However, if an item arrives broken or damaged at your doorstep, you can contact the support team and save yourself from any shipping fee on the returns.
Before you plan to return an item, ensure to read the policy in detail. This is because, according to Overstock’s policy, products like mattresses, clearance goods, and customized items are nonrefundable.
Customer Support
Both Overstock and Wayfair offer multiple ways to contact their customer support team.
For instance, if you want to get hold of a Wayfair representative, you can call the Help Center on the regional number given. Additionally, there is an option for live chat and email to help you communicate your queries to the team.
Wayfair has a separate section of frequently asked questions on its website. You can explore this page to find answers to your problems related to shipping, returns, and orders.
Another great thing about Wayfair is its personalized assistance through the Wayfair Professional program. This is a dedicated customer service that provides agents for business customers.
According to most customers, Wayfair has a quick response time. The team is also known for efficiently resolving issues like returns, refunds, and damaged products.
Similar to Wayfair, Overstock’s customer support is also pretty solid. You can contact the team directly at 1-800-843-2446 from Monday-Friday at 8:00 am-12:00 am EST. The team is also available on Saturdays and Sundays at 9:00 am-9:00 pm EST.
Additionally, you can send them emails or take part in a live chat. The website has a separate page dedicated to the Help Center. You can explore this section to find common questions answered on various topics such as shipping, delays, return policy, and tracking.
Most customers appreciate Wayfair and Overstock for their helpful customer support. However, there are a few who have had bad experiences regarding wrong orders and late deliveries as well.
Loyalty Programs and Rewards
Overstock has a loyalty program titled Club O. This is a paid membership plan worth $19.95 per year. However, it has many amazing perks. These are:
- Every member can earn 5% rewards on each order. These earnings can be used towards your future purchases.
- You can avail of free shipping on your entire order.
- Members can get free returns for in-store credit on some selected items.
- You can earn up to 40% Rewards on items in the Welcome Rewards Extra Rewards Store.
- You can also earn rewards for reviews and earn up to $40 for each eligible product.
- You can benefit from a Price Match Guarantee with selected competitors.
Overstock rewards its customers with this program, but Wayfair’s loyalty program is designed for professionals.
Wayfair Professional Program is solely designed for businesses. This plan offers exclusive access to commercial-grade furniture, lighting, office supplies, and décor from Wayfair’s wide range of products. So, if you are in fields like interior design, hospitality, or real estate, you may benefit from this program.
As a professional, you can get exclusive discounts on certain items. You may also get personalized services and flexible payment options.
Make sure you read the terms and conditions of both programs before joining them.
Wayfair vs Overstock: Customer Shopping Experiences
Both e-commerce platforms work towards providing excellent shopping experiences to their customers. Wayfair and Overstock have user-friendly websites that allow easy and quick navigation. Additionally, Wayfair offers advanced features such as filters that help customize search.
Although Overstock has a good interface, it isn’t as sleek as Wayfair’s. But still, everything on the platform is easy to locate.
As mentioned above, both companies work endlessly to provide excellent customer support to enhance shopping experiences. They have multiple avenues available to allow their consumers to get in touch with them.
So, in this department, both ventures put their best efforts into succeeding.
Shopping Tips to Shop From Each Store
Whether you choose Wayfair or Overstock as your favorite e-commerce platform to shop from, know that certain tips may apply to both to help you enjoy your shopping effortlessly.
- Use furniture coupons wherever you can to get additional discounts.
- Skim through the websites properly to see new products and deals. This way, you won’t miss out on the attractive offerings.
- Don’t hesitate to take guidance from the customer support department. If you can’t reach out to them by phone, try emailing them. Live chat may also be a helpful option.
- Make sure you read the return and shipping policies carefully. Don’t miss any clause. Sometimes, you may ignore points that might ruin your experience.
- Finally, keep an eye on sale events. You may get some great items at reduced rates, so mark your calendars accordingly.
Conclusion
So, who won the Wayfair vs Overstock war for you? While Overstock is mostly for budget-friendly consumers, it offers great quality products at reduced rates.
On the other hand, Wayfair caters to a large target market. It serves both price-conscious and high-end purchasers. Also, the company has many sub-brands that excel at their quality and service.
You can shop from any store you want, depending on your preferences. Each retailer offers great customer support and provides attractive loyalty programs as well.
Evaluate each side of the coin before selecting your pick. Happy Shopping!
