When you talk about a brand that established sneaker culture, it has to be the infamous Foot Locker any day.
The brand has flourished in the sneaker industry since 1974, but its roots date back to 1879. This brand is now a giant with around 2,500 retail stores in 26 countries. Ever wondered why?
Foot Locker believes in staying in touch with its consumers, offering shoes, accessories, and apparel that meet new trends. What’s more, it puts lots of effort into creating excellent consumer experiences with its customer support.
So, do you plan to buy your next Jordan shoes from Foot Locker? Before you do, dig in and read this Foot Locker review in detail.
Customer Experiences with Foot Locker
Foot Locker is constantly striving to create solid customer experiences for its new and modern athletes. The brand leverages social media and social care to create products and services that truly resonate with its consumers. In addition, Foot Locker encourages customers to use Apple and Google to message on-call agents as if they were texting a friend.
Foot Locker’s customer service is one of the best you will come across. The customer care specialists are always ready to answer your questions. You can call them seven days a week from 6 AM to 11:59 PM (CST) at 1-800-991-6815. You can ask several questions on topics like Foot Locker near me or Foot Locker sales.
Alternatively, you can visit the Foot Locker online store or website to find common questions answered in the FAQs or Frequently Asked Questions section.
When it comes to creating good customer experiences, Foot Locker’s return policy also reflects the brand’s good intentions. The good thing is that it is simple and easy to comprehend, especially for new customers.
As per the policy,
- All items that you need to return or exchange must be in their new and unworn condition. They should also have their original tags on.
- You must return and exchange the ordered shoes in their original bags or boxes.
- The return for store and online orders must take place within 45 days.
- The brand doesn’t accept returns received after 45 days from the shipment date. They return them to the sender.
- Foot Locker also doesn’t refund the original delivery charge unless the returned item is defective or you have received the wrong item.
The non-complicated return policy is a perfect way to encourage customers to buy more from the brand.
Take a look at some of the customer reviews available online on experiences with the brand.
Foot Locker Review on Product Selection and Quality
Foot Locker is one of the major retailers of athletic shoes, accessories, and apparel. The brand caters to young and old sneaker enthusiasts with its incredible product selection and quality.
The brand has a large variety of Foot Locker shoes from multiple popular brands. Nike, Adidas, Puma, Reebok, and Jordan are all top brands under one roof. This gives you easy access to various Foot Locker sneaker releases and collections.
The company is known to collaborate with new and prestigious brands on limited editions. This makes it a great choice for sneaker enthusiasts looking for new trends in their shoe collection. Some of these limited edition products have only been launched to be stored at Foot Locker.
Although the huge collection gives Foot Locker a special edge over others, its quality is another major factor that makes it quite popular. Since the company majorly partners with well-established athletic brands, the quality of most products available is quite high. The brand puts stringent quality control measures in place, allowing customers to buy from top-tier manufacturers only.
Similarly, all types of footwear available at Foot Locker are generally durable. You will find solid products in the performance-focused categories, such as running shoes.
All of these products are designed to withstand continuous and rigorous use cases. However, the natural wear and tear may eventually depend on how you use and care for them.
Most of the exclusive or premium models only use high-quality materials. These may include suede, leather, or advanced synthetic fabrics. So, expect the offerings to be long-lasting and worth the money you may spend on them.
Pricing and Discounts
If you expect good quality from a company, know that you may be charged a high price for that. The same is the case with sneakers or accessories available at Foot Locker.
The prices of most products at Foot Locker align with those of the retail costs set by brands like Nike or Puma. However, certain limited editions or exclusive collaborations are usually priced much higher than the rest of the products due to their premium quality and scarce quantity.
You may also find a selection of more affordable footwear and apparel at Foot Locker. Products like basic sneakers or running shoes from small or new brands like Champion are available at reasonable prices, allowing them to be widely available for the masses.
However, if you still have a limited budget and can’t afford even the most affordable items, you can wait for the Foot Locker sale to purchase your favorite sneakers. The company runs several sales events throughout the year, especially after the end of every season and during the holidays. You can shop at such events to grab the best deals.
Additionally, you can be a part of Foot Locker VIP rewards. This program helps you earn points for your purchases that you can redeem later for discounts. The program membership also gives all members various perks, exclusive access to new launches, and much more to make them feel special.
Getting your hands on a Foot Locker coupon is also a good thing you can do today. The coupon codes can be used both online and in-store to get major 20%, 30%, and 40% discounts on your purchases. However, before you use a coupon, make sure to read its terms and conditions and confirm its validity to avoid any disappointment.
Foot Locker App Review
You can access Foot Locker and its products by using the amazing mobile application. The Foot Locker mobile app has an intuitive and clean interface that allows easy navigation between various sections like Rewards or New Launches.
The application displays high-quality images and product descriptions to help you get a real idea of the product. This is what is important to create a realistic shopping experience.
You can use the various filters available to search for products that you want. Also, use the app to create wish lists to save favorite items for your future purchases.
The best thing about the application is its streamlined checkout process. It comes with various payment options, allowing you to get your favorite picks with ease.
The application is also well-integrated with the FLX reward program. You can use it to earn and redeem points while tracking your status from the application.
Another benefit of downloading the Foot Locker application is its push notification feature. You can customize the type of notifications you wish to receive and learn about sale alerts, new launches, and more with just a message on your phone. This feature makes applications perfect for staying informed on flash sales and restocks.
You can also use the application to track your order after you make a purchase. Additionally, the store locator feature can help you find a Foot Locker branch near you or the availability of a product.
There is so much this app offers to give you a good customer experience. So, having it on your phone is the best way to get easy access to your favorite sneaker brands all the time.
Pros and Cons of Shopping at Foot Locker
Now that we have come to the end of our review, it is time to list all the pros and cons of shopping at Foot Locker so you can make a move.
Pros of Foot Locker
- The wide variety of sneakers, accessories, and apparel available at Foot Locker is matchless. You can get lots of products from high-end manufacturers from around the globe.
- The exclusive collection of clothes and sneakers found at Foot Locker is hardly available anywhere else.
- The rewards program at Foot Locker is quite attractive. You can earn many perks and earn points.
- You can shop at Foot Locker, both online and in the store. The mobile application is user-friendly, allowing you to navigate through various sections with ease. The in-store support is also incredible.
- The company holds sales regularly. Plus, you can access coupons now and then to get good discounts on your purchases.
- The customer support is amazing, helpful, and quick.
Cons of Foot Locker
- The company doesn’t offer discounts on limited edition or special collections.
- Certain exclusive products are quite expensive at times.
- The website sometimes faces system glitches, which can negatively influence the overall customer experience.
Conclusion: Is Foot Locker Worth It?
Yes, it is. Considering the positives and only a few negative points, it is clear that Foot Locker is the perfect company to shop for your branded sneakers or apparel.
With a large variety available, you can easily add your top accessories and shoes to the cart. Plus, the amazing customer service guides you throughout your shopping journey, allowing you to pick only the best items for yourself.
So, without any delay, visit the website or the nearest store to find some incredible gems at Foot Locker. We are sure that you won’t be disappointed.
