Are you looking for an authentic contact lens supplier that doesn’t break your bank? 1 800 Contacts can be your best bet.
The brand is known as one of the best direct-to-consumer companies that supply more affordable and quality contacts than an eye doctor. It also has a convenient return policy and remarkable customer service, making it a top choice for many.
However, the question is, “Is 1 800 Contacts legit?” Should you buy your contacts from there? Let’s find out the answer.
What is 1 800 Contacts?
Founded in 1995, 1 800 Contacts is one of the oldest and most popular prescription-by-mail optical ventures that is still operating today. 1 800 Contacts has always been operating as a company crossing the telehealth boom.
It allowed its customers to place a call with a relevant supplier and make a call even before online ordering was a thing.
Today, 1 800 Contacts works as a service to provide you with all types of contacts and solutions after you place an order online or through a call.
However, you will need to provide a prescription from an eye doctor to make a successful purchase. If you don’t have one, you can provide your doctor’s number to 1 800 Contacts or opt for an online eye exam that costs around $20.
1 800 Quality and Authenticity
You can definitely trust 1 800 Contacts. The company is legit and accredited by the Better Business Bureau. Plus, there are hundreds of positive customer reviews on the internet available to validate the consumer experiences.
If you have any issue with the service or quality of products, you have customer service agents just a call away to assist you in every way possible.
1 800 Services
While 1 800 Contacts excels at providing the best online contact ordering service, the company also offers a few incredible services. Take a look at what you get when shopping from 1 800 Contacts.
Online Vision Exams
1 800 Contacts, the top contact lens brand, offers an online vision exam that takes approximately 10 minutes and costs $20. The exam involves a series of tests that a board-certified ophthalmologist will review and issue a new prescription.
The online vision exam is not a replacement for a standard comprehensive eye exam. 1 800 Contacts has a three-step ordering process that includes consulting with a person’s eye doctor.
Here are the steps involved.
- Take the test: This involves using your phone to answer a few questions and then taking a picture of your eyes for a review by a doctor. The procedure takes less than only 10 minutes.
- Doctor review: A certified doctor reviews your report and then issues a prescription accordingly.
- Get the prescription: Once you have been issued a prescription, you can use it to get your contacts within the next few business hours.
Currently, you can take a free exam till 22nd August 2024. This offer helps you save $150 on vision care without leaving your home.
Vision Insurance and Payment Options
This is another service you can get at 1 800 Contact. 1 800 Contacts is an in-network provider for several insurance companies, including DavisVision, SuperiorVision, and United Healthcare Vision.
Most insurance companies also accept 1 800 Contacts as an out-of-network provider. The company accepts health savings account (HSA) payments.
1 800 Contacts offers a convenient way to order contact lenses online through a subscription service.
The insurance options cover contacts, eyeglasses, and vision exams. The insurance helps you save money, skip a doctor’s visit, and use insurance benefits online, with a free exchange without any hassle.
While the saving amount varies as per the plan you pick, on average, you can save around $130 for glasses and/or contact lenses.
Plus, most of the plans cover the following:
- An eye exam after every 12 months
- Frames every 24 months
- Eyeglass lenses or contact lenses every 12 months
The only downside is that you can’t use any promos or discounts with your insurance. The option will automatically be removed after you apply for your insurance benefit.
Ordering and Shipping
You can get a free standard shipping option from 1 800 Contacts. The option can deliver your products within five to seven days.
However, if you wish to get your order faster, you can opt for a fast shipping method. You can either opt for overnight or next-day shipping. You will get a delivery cost estimate as soon as you pick an option at the checkout.
To have your order shipped right away, you can text a picture of it to 41800, and you will receive your order on the same day.
Haven’t received your order yet? You can track the status by logging into your account to see the recent order displayed on your screen.
You can also contact customer support to know the whereabouts of your order.
Prescription Verification
You can’t place an order on 1 800 without having a valid prescription. 1 800 Contacts will call your eye doctor to verify your contact lens prescription if needed, but only with your express permission.
If 1 800 Contacts fails to verify your prescription, the order will be automatically canceled, and you will not be charged for the order.
If you want to renew your prescription, you can do it online at ExpressExam at 1 800. The test takes around 10 minutes only, and a new prescription is added to your account within two business days.
Returns and Exchanges
Whether something didn’t work out with contacts bought from 1 800 or you found a new brand, you can get free returns or exchanges on your current unopened contacts.
1 800 Contacts offers a 100% satisfaction guarantee on all orders and will replace damaged lenses. The company accepts returns for old lenses if the original packaging is sealed and intact.
Customers can return or exchange contact lenses if their prescription changes. Plus, you can also exchange contacts bought from other retailers at 1 800 Contacts.
1 800 Pricing and Discounts
The prices of products depend on the lenses you get and the brand you choose. For instance, daily disposable lenses are cheaper than monthly disposable lenses. You can get them in a pack of 30 lenses or more.
There are also several brands to choose from. For instance, you can get your hands on lenses from Acuvue, Air Optix, Biotrue, Clariti, and SofLens.
Then, there are eyecare solutions as well. Their prices also vary. For example, an Opti-Free PureMoist two-pack solution costs $17.49. Similarly, Lumify eye drops are worth $13.99 per box.
You can apply online 1 800 contacts coupons for discounts to save big when shopping at 1 800 Contacts. You can get some from third-party sites or the company’s official website.
For instance, you can apply the code DEAL10 to save $10 off $100 or more. The website also has some other offers to earn.
- As a new customer, you can save up to 30% on your first order.
- As a first-time AquaSoft Daily buyer, add two boxes to the cart and get $25 off at checkout.
- You can also get $10 off per box of Acuvue Oasys 24 pack.
If a coupon or an offer fails to work, contact the support team for assistance.
Reviews and Ratings
1 800 Contacts has a rating of 2.3 stars based on customer reviews. Some customers have praised the company’s customer service and price-matching policy.
For instance, according to Karol, the customer service is great, and you can save a lot on your purchases.
Karen has shared her fantastic buying experience. According to her, the customer representative was incredibly responsive and pleasant. She helped her refund unused contacts with ease.
Rachel explains how 1 800’s service is top-notch. She was immediately delivered a replacement of her contacts without any shipping charges.
A few customers have criticized the company’s customer service, ordering process, and pricing.
For instance, Jalisa has complained of not getting in contact even after three weeks, and there have been severe issues with the online eye exam.
Make sure you do your detailed research before buying contacts from the company. Consult the customer service reps at all times to avoid any misconceptions.
1 800 Contacts vs Competitors
When it comes to competitors, 1 800 Contacts has several.
For instance, Discount Contact Lenses feature more than 30 brands, exceeding 1 800 in this area. However, they are an out-of-network provider for insurance but have no BBB grade. The rating for the company is 2.4 out of 5 stars on Trustpilot.
LensCrafters is another top competitor. However, it lacks in many ways. For example, the company offers its products from only nine brands. Plus, you can only take the vision exams at the store. The BBB grade is also F, quite low as compared to A+ for 1 800 Contacts.
ACLens is a tough competitor and quite popular among the masses. It is home to 31 brands, including DAILIES, Ultra, and Acuvue. The company has an A+ BBB grade with a 3.4 rating on TrustPilot. However, the venture doesn’t offer any vision exam.
Lens.com is a newly established venture offering products from almost 25 brands. However, the online vision exam cost around $30, more than 1 800 Contacts. In addition, it has only a 2.8-star rating and mixed customer reviews.
As per 1 800 Contacts, it offers contact lenses for a more affordable price than many of its competitors mentioned above. The company offers a “best price guarantee.” Make sure you use it after going through all the terms and conditions.
Final Verdict: Is 1 800 Contacts Legit?
1 800 Contacts stands out as a pioneer in its respective industries. You can use the services to get your contact lenses on the doorstep within a few days, depending on your shipping method. You can either make one-off purchases or opt for an annual subscription plan to get your contacts.
You can also get a vision exam online, followed by a prescription from your doctor to get your desired contacts. 1 800 Contacts claim that their prices are affordable, and you can get further discounts using coupons and offers.
If you trust 1 800, make your first purchase and experience a smooth shopping experience. In case of any issue, get a representative on call or chat to resolve the matter.
Besides contact lenses, if you also want to have eyeglasses for some outfit change or special occasions, consider Zenni Optical.
Happy Shopping!
